SAP Knowledge Base Article - Public

1681186 - Error Message: Operation not Possible; Sales Org. Referenced by Service Product XYZ

Symptom

When you try to Activate an Org Unit/Org Structure, system throws below error message:

Operation not possible; sales org. referenced by service product XYZ

Activation failed; resolve all errors

Reproducing the Issue

  1. Go to Organizational Management work center.
  2. Select Edit Org Structures under Common Tasks.
  3. Highlight the Org Unit/Org Structure.
  4. Select Activate button and choose Activate All option.

Cause

The cause for the error message is that you have deleted an Org Unit which was a Sales Organization. Once a Sales Organization is assigned to a Service/materials (either if the Sales Organization is Active or Blocked), it is not possible to delete the Org unit in Organizational management work center.

Resolution

To overcome the issue, the Sales organization should be blocked inside the service/material then delimit the Org unit (sales Organization) with future date by using the below steps:

Step 1: (Block the Sales Organization inside the service)

Option A: (Blocking the Sales Organization one by one)

  1. Go to Product Data or Product and Service Portfolio work center.
  2. Select Service view.
  3. Highlight the service and select Edit button.
  4. Go to Sales tab.
  5. Change the Status of the Sales Organization (which you would like to delimit) to Blocked.
  6. Select Save and Close button.

Option B: (Blocking the Sales Organization using Mass Change)

  1. Go to Product Data or Product and Service Portfolio work center.
  2. Select Service view.
  3. Select the Services, for which you want to Block the Sales Organization.
  4. Select Mass Change button.
  5. Select Sales option in Show field.
  6. Verify the Services and the respective Sales Organization in the Mass Change screen.
  7. Select Sales Status as 3 - Blocked in the top row.
  8. Select Apply mass Change button and choose All Items.
  9. Select save and Close button.

Please note: Confirm that these service are not used in any business transaction document with open/in preparation status.

Step 2:

Option A: (Delimiting sales organization assigned to an Org unit)

  1. Go to Organizational Management work center.
  2. Select Edit button.
  3. Set the Effective from date as a future date (atleast one day after today).
  4. Highlight the org unit and go to Functions tab.
  5. Uncheck the Sales Organization functions.
  6. Check and Activate the changes.

Option B: (Delimiting the Complete Org unit).

  1. Go to Organizational Management work center.
  2. Select Edit button.
  3. Highlight the org unit and go to Timelines tab.
  4. Change the Valid To date of the Org unit timeline to a day after today.
  5. Press Enter key in the keyboard.
  6. Check and Activate the changes.

Note: You can choose either Option A or Option B of Step 1 and Step 2.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions