SAP Knowledge Base Article - Public

1673436 - "Error: Invalid Argument provided. Details: Java Server startup failure. Please verify the PATH, CLASSPATH and IORFileLocation properties in the CRConfig.xml file. In addition, verify that you are using JDK1.5” while creating a XML connection in CR 2008.

Symptom

  • Unable to create a XML/web service connection from Crystal Reports (CR)2008 SP3 on Windows 7 machine.
  • Following error shown while creating a new connection from CR designer.

"Error: Invalid Argument provided.
Details: Java Server startup failure. Please verify the PATH, CLASSPATH and IORFileLocation properties in the CRConfig.xml file. In addition, verify that you are using JDK1.5”

Environment

  • Windows 7 Enterprise edition, 64 bit with no sp. (Version6.1 build 7600.)
  • Crystal Reports 2008 SP3
  • Java 1.6.0_20

Reproducing the Issue

  1. Launch CR2008.
  2. Create new blank report.
  3. In Database Expert click on + sign on XML and Web Service. Normally it should show a window starting the wizard for new connection. However it shows above error message.

Note: All Windows 7 Enterprise Edition 64 bit machine show this problem however problem is not reproducible on Windows7 Professional and also on Windows 7 Ultimate Edition (64 bit).

Cause

Exact cause could not be identified however this problem is observed on this specific version of Windows 7.

Resolution

Upgrade Windows 7 Enterprise to a version later than Version6.1 build 7600.

See Also

Best Practices  for Applying Service Packs, Hotfixes and Security Patches for Windows.

Keywords

win7 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1