1668056 - Error "General Server Error: null" when running a dashboard with Xcelsius servers

SAP Knowledge Base Article - Public

1668056 - Error "General Server Error: null" when running a dashboard with Xcelsius servers

Symptom

  • Error "Error "General Server Error: null" when running a dashboard with Xcelsius servers"
  • Xcelsius dashboard is based on Query as a Web Service (QaaWS)
  • The "Web Services URL" property of the QaaWS connection is changed to "/dswsbobje/qaawsservices/queryasaservice"
  • Xcelsius Cache/ Processing servers activated

Environment

  • Xcelsius 2008 SP3+

Reproducing the Issue

  1. Create an Xcelsius dashboard with QaaWS connection
  2. Modify the connection and change the "Web Services URL" to "/dswsbobje/qaawsservices/queryasaservice"
  3. Publish it to BusinessObjects Enterprise Repository
  4. Activate Xcelsius servers (KB 1482395)
  5. Logon to InfoView and navigate to the dashboard
  6. Open the Xcelsius dashoard. "General Server Error: null" error pop ups

 

Cause

  • Xcelsius servers need the CUID parameter in the Web Services URL

Resolution

  • Modify the QaaWS connection in the dashboard to include the CUID parameter
  • The CUID might be observed in Central Management Console (CMC) on the properties of the Query as a Web Service object (CMC - QaaWS - <name of the query>)

The URL should be similar to:

/dswsbobje/qaawsservices/queryasaservice?&cuid=Ad.Sg1mqTGNBmThcA3aSoH0

Keywords

xclesius, general server error, qaaws , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008