SAP Knowledge Base Article - Public

1667657 - Crystal Reports terminate unexpectedly when refreshing a report that contains summarized memo fields that contains large number of characters

Symptom

  • Crystal Reports "crash"
  • Crystal Reports terminate unexpectedly when refreshing a report
  • Crystal Reports "crash" when refreshing a report that contains summarized memo fields that contains large number of characters

Environment

  • Crystal Reports 2008
  • Crystal Reports 2011

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source that contains a database string fields with database values of more than 3,500 characters
  2. Insert a group on the report
  3. Insert the large string database fields in the details section, and add a maximum summary on it for the group
  4. Refresh the report.

Crystal Reports will terminate unexpectedly if there is data that contains more than 3,500 characters, and you have a large number of records. ( Like 30,000 records)

Cause

  • This is a known issue that has been track under ADAPT01597259

Resolution

  • The issue is resolved in the following product update of Crystal Reports 2008:
    • Fix Pack 4.2
  • The issue is planned to be resolved in the following product updates of Crystal Reports 2008:
    • Fix Pack 5.1
    • Service Pack 6
  • To workaround the issue, replace the Crystal Reports summary used on the memo field, by a manual running total

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports XI R2