1663705 - Crystal Reports hangs on start up

SAP Knowledge Base Article - Public

1663705 - Crystal Reports hangs on start up

Symptom

  • Crystal Reports hangs.
  • Crystal Reports is not responding when starting up.
  • When opening Crystal Reports, it hangs for 10 to 15 minutes.

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013

Reproducing the Issue

  1. Open Crystal Reports.
  2. It hangs for 10 to 15 minutes.

Cause

  • If the option: "Check for Updates on Start Up" is checked, Crystal Reports is trying to connect to SAP server to check for updates.
  • If the server is down or unresponsive, it may take between 10 to 15 minutes before you can use Crystal Reports as it is looking for the server.

Resolution

  • To avoid waiting when starting up Crystal Reports, disable the check for product update option:
        
    1. Open Crystal Reports.
           
    2. Wait for 10 to 15 minutes.
          
    3. Under the menu "Help", uncheck the option: "Check for Updates on Start Up".

Issue.png

Now, when starting Crystal Reports again, it will no longer check for the product updates on startup. It is possible to check for product updates manually by selecting the option "Check for Updates" under the menu "Help" when desired.

Keywords

Crystal Hangs, unable to launch Crystal reports, checking for updates , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2001 V1 ; SAP Crystal Reports 2011