1661234 - NetViewer causes Dell computer to crash

SAP Knowledge Base Article - Public

1661234 - NetViewer causes Dell computer to crash

Symptom

When NetViewer starts on a Dell computer, the application produces a blue screen

Cause

A video driver file that causes the blue screen is no longer installed

Resolution

  1. Rename the file "ctAudDrv.sys" to "ctAudDrv.sys.bak" under "C:\Windows\System32\Drivers\"
  2. Restart the PC

Keywords

net viewer gpf screen death terminate , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , How To

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio