SAP Knowledge Base Article - Public

1653391 - 'No Printer' option within Page Setup of Crystal Reports 2008 is greyed out

Symptom

When attempting to change the default Printer options within Page Setup, you notice that the 'No Printer' option is greyed out.

Environment

Crystal Reports 2008 installed on any supported Windows client system

Reproducing the Issue

  1. Open Crystal Reports 2008
  2. Create a new report or Open and existing report
  3. Click File and then Page Setup
  4. At the top of the Page Setup Screen, you will notice that the 'No Printer' option is greyed out and you are unable to modify its setting.

Cause

The Windows client system's Print Spooler service is listed with the status: 'Stopped.'

Resolution

Using the Services console within your client system, ensure that the Print Spooler service is 'Started.'

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2