SAP Knowledge Base Article - Public

1644504 - Dashboard Design 4.0 "Save to and Open from Platform" option not working

Symptom

When choosing the option "Save to Platform" or "Open from Platform" it behaves similar to the action File -> Open

Environment

Dashboard Design 4.0 SP2 Patch 6
Adobe Flash Player 10 ActiveX
Microsoft Office Office 2003 SP3
Business Object 4.0 SP2 Patch 6

Reproducing the Issue

  1. When choosing the option "Save to Platform" or "Open from Platform" a dialog box should appear for logging on to the Enterprise.
  2. Instead it opens a normal Open window which behaves similar to the action File -> Open.

Resolution

Re-ordering the sequence of client tool installations to the following way:

Prerequisites:

  • SAP GUI build
  • GUI Patch

kernel:

  • Client Tools build
  • CR 2011 build
  • CR 4E build
  • Live Office build
  • Dashboard build
  • Analysis Office build
Upgrade:
  • Client tools Patch
  • Crystal 2011 Patch
  • CR 4E patch
  • Live Office Patch
  • Dashboard Patch
  • Analysis Office Patch

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0