SAP Knowledge Base Article - Public

1641745 - Crystal Reports 2011 crashes when selecting the SAP Toolbar

Symptom

Crystal Reports crashes

Environment

Crystal Reports (CR) 2011 Support Pack (SP) 2 Patch 2.x

Reproducing the Issue

From CR, click on 'SAP' menu

Cause

Typically caused by installing Crystal Reports 2011 before SAP GUI

Resolution

Please follow these steps to reinstall the Crystal Reports 2011 SAP integration option

  1. From Start>Control Panel, go to 'Add Remove programs'
  2. Select and right-click on 'Crystal Reports 2011'
  3. Select ‘Uninstall/Change’
  4. Select 'Modify’ and click on ‘Next’
  5. Expand the 'Integration Options'
  6. Uncheck 'SAP'
  7. Click on Next and proceed with the modification
  8. Once the process is finished, the SAP toolbar will not be available in CR anymore
  9. Repeat the steps from 1 to 5
  10. Check the option 'SAP' to install again the SAP integration option
  11. Click on Next and proceed with the modification

 

Keywords

  • Crystal Reports 2011
  • CR 2011
  • CR2011
  • SAP Toolbar
  • Create New Report from Query
, KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011