SAP Knowledge Base Article - Public

1638102 - Installation Best Practices for Crystal Reports - Master KBA


  • How to successfully install Crystal Reports?
  • What are the best practices for installing Crystal Reports?


  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016


  • List of recommended steps before installing Crystal Reports:
    1. Download the latest version of Crystal Reports.
      Note: If you want to verify the version of the installation package of Crystal Reports:
         1.1 Extract the files on your local computer.
         1.2 Open the file: productid.txt 
                located at   : {installation package}\DATA_UNITS\CrystalReports\
         1.3 It will display in the file the product version. 
    2. Always extract the installation package from .zip file, before performing the installation. 

      In other words: Do not run the installation from the archived package. It may cause the "Blocked port" error. ( See step 6 )    
    3. Copy the installation package to the local hard drive, if possible, to avoid any networking issues.
    4. Login to your computer as the Local Computer ADMINISTRATOR, if possible.
    5. On the latest versions of MS Windows, even if you are logged as the Local Administrator, you may not have all the rights to perform a successfull install. 
      To install Crystal Reports as an Administrator: 
         5.1 Right-click the Crystal Reports setup.exe file, 
         5.2  Select "Run as Administrator"
      Otherwise it may register product in Virtual store. For more details, see the Microsoft Registry Virtualisation on Microsoft website.
      If you do not have Administrator account:
         5.1 Right-click the Crystal Reports setup.exe file, 
         5.2 Select "Run as" then select current user, 
         5.3 Uncheck the option: "Protect my computer and data from unauthorized program activity".
    6. Temporary disable firewall, antivirus, network security,...  if possible.
      Note: Crystal Reports installation requires open port 4520 for communication. Blocked port 4520 may cause the following error:
      "Microsoft Visual C++ Runtime Library Runtime Error!"
       "Fatal Error : At least one port in the range 4520 - 4539 must be open for the installation to proceed. 
         Please ensure that no application or firewall is blocking this range."
      For more details, see the SAP Knowledge Base Article 1864841
    1. Make sure there is enough space on the local computer hard drive.
      If you are not sure about the space, run "Custom" installation with the minimum components. The non-mandatory components can be added at any time.
    2. Copy and paste the license key, or type it in Uppercase, and remove dashes from the keycode. 
      If you are not sure about the validity of the license key, get a temporary key from the SAP Support Portal. (1288121
    3. If there are some previous failed installations of SAP BusinessObjects products, rename the folder:
          C:\Program Files (x86)\SAP BusinessObjects\InstallData 
      to: InstallDataOLD
      Possible error message:  "Incomplete Operation Detected Installer has detected that a previous operation did not complete under another user. Program will exit"
    4. On MS Windows 8, Crystal Reports and other SAP BI products should be installed on the "C" drive.
    5. If you install Crystal Reports on the same computer as:
       - SAP BusinessObjects Business Intelligence Platform, or
       - SAP BusinessObjects Client Tools, or SAP Dashboard (Xcelsius)
       - SAP Crystal Server
      Make sure the version and Support Packs are all the same, otherwise you will be facing issues.

See Also

Crystal Reports 2016 Installation Guide.

Crystal Reports Installation Guided Answers

2795448 - Crystal Reports installation finished with dll registration errors

1636929 - Unable to install or launch Crystal Reports 2011 on a machine with CA Agent installed

1587982 - Crystal Reports 2011 The Product keycode is not valid. INS00140 Error

1857592 - BusinessObjects BI platform 4.0 pre-SP07 update slow

1868305 - Error "Failed to update cache for execution. Program will exit" while installing SAP Crystal Reports 2011

1936638 - Crystal Reports 2013 failed to install on Windows 7

2451830 - Windows Updates needed for Successful Installation of / Update to SAP BusinessObjects BI Platform 4.2 SP04 / 4.1 SP10

1689645 - Error - "The Application has failed to start because its side-by-side configuration is incorrect” appears on launching Crystal Reports 2011

1991590 - The application has failed to start because its side-by-side configuration is incorrect

1864841 - "Fatal Error : At least one port in the range 4520-4539 must be open for the installation to proceed" occurred while installing BI 4.0 client tools.

2507493 - Crystal Reports installation fails with Assertion failed error

2477140 - Assertion failed - Visual C++ Runtime Library error on installation of BI Add-ons

2485676 - Assertion failed error when attempting to uninstall previous Support Pack update or Patch post upgrade to BI 4.2 SP4 or BI 4.1 SP10

1691555 - Manually remove SAP BI 4.0/4.1/4.2 from Windows Server [How-To] [Video]


KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016