1636210 - Unable to start Server Intelligence Agent on Windows Server 2003 64-bit

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1636210 - Unable to start Server Intelligence Agent on Windows Server 2003 64-bit

Symptom

  • Unable to start Server Intelligence Agent (SIA).
  • Error in Event Viewer "The Server Intelligent Agent service terminated with specific error 0(0X0)"


 

Environment

  • Windows Server 2003 64-bit
  • BusinessObjects Enterprise XI 3.1

Cause

  • No enough memory for SIA to start.

Resolution

***WARNING***: The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk. Refer to KBA 1323322'' for more information.

  1. Open Windows Registry editor.
  2. Go to "HKEY_LOCAL_MACHINE\Software\WOW6432Node\Apache Software Foundation\Procrun 2.0\BOE120SIANAME\Parameters\Java".
  3. In the right pane "Options" string value, add the max memory parameter as follows: "-Xms256m"

Keywords

SIA, memory, start, tomcat, registry WOW6432Node , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , How To

Product

SAP BusinessObjects Xcelsius Enterprise 2008