1631283 - Error; 'Failed to load database information' when reporting off of file system data

SAP Knowledge Base Article - Public

1631283 - Error; 'Failed to load database information' when reporting off of file system data

Symptom

  • Visual Studio 2010 .NET application is deployed to a client computer
  • To deploy the Crystal Reports runtime, the CRVS2010 MSM or MSI is used
  • Running the application result in the following error;

Error in File {report name} {D5D84E7F-54DB-4BCA-B3C3-0A169CDC36D7}.rpt: Failed to load database information

Environment

  • VS2010
  • Crystal Reports for Visual Studio 2010

Cause

  • Both the MSM and the MSI files for CRVS2010 are missing the database driver crdb_filesystem.dll

Resolution

 

  • Alternative solution:
    • Copy the file crdb_filesystem.dll from the development computer to the client computer
    • CRdb_filesystem.dll is in the following directory on the development computer:

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86

Keywords

KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio