SAP Knowledge Base Article - Public

1627686 - ‘Microsoft Visual C++ Runtime Library’ error is displayed when clicked on Manage Add-ons in Xcelsius.

Symptom

 Following error is displayed when clicked on Manage Add-ons in Xcelsius: 

"Microsoft Visual C++ Runtime Library. Runtime Error! Program: C:\Program Files\Business Objetcs\Xcelsius\Xcelsius.exe. This application has requested the Runtime to terminate it in an unusual way. Please contact the application’s support team for more information"

Environment

  • Xcelsius 2008
  • Operating System: Windows 7

Reproducing the Issue

    1. Launch Xcelsius.

    2. Go to File -> Manage Add-Ons menu.

    3. Notice that the following error is displayed:

Error.jpg

Cause

User Account Control (UAC) is enabled in Windows 7.

Resolution

    1. Go to Start -> Run menu, type msconfig and click on OK.

    2. In the System Configuration window go to Tools tab, select ‘Change UAC Settings’ and click on Launch.

VC++ UAC 1.jpg

    3. Notice that the User Account Control Settings window appears.

    4. Change setting to ‘Never notify’ and click on OK.

VC++ UAC 2.jpg

    5. Reboot the computer for changes to apply.

    6. Launch Xcelsius and go to File -> Manage Add-Ons menu.

    7. Notice that the Xcelsius Add-On Manager window appears without any error.

VC++ UAC 3.jpg

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008