1624978 - "A Communication error has occurred. Printing will be stopped." appears when users try to print a Crystal Report from .NET web application

SAP Knowledge Base Article - Public

1624978 - "A Communication error has occurred. Printing will be stopped." appears when users try to print a Crystal Report from .NET web application

Symptom

  • Open a web page with report.
  • Click on the 'Printer' icon of viewer panel.
  • "A Communication error has occurred. Printing will be stopped." error appears.

 communicatio error.JPG

Environment

  • .NET Framework 3.5
  • Web Application using Crystal Reports .NET SDK
  • Windows Server 2008.
  • Crystal Reports 2008

Resolution

  • Go to the IIS on server, right click on the application pool which is being used by the application, then go to 'Basic Properties'.
  • Select the dropdown 'Managed Pipeline Mode' > Select 'Classic' & click OK.

Keywords

cr error , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem

Product

Crystal Reports 2008 V1