SAP Knowledge Base Article - Public

1622861 - Patch or Service Pack installation generates a Prerequisite check error: INS00289 - A reboot request is suppressed

Symptom

  • Prerequisite checking generates an error - INS00289 - A reboot request is suppressed
  • rebooting the computer does not resolve the issue

Environment

  • Windows 7
  • Crystal Reports 2011

Cause

Go to this registry key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager - PendingFileRenameOperations =

Sample of a reboot request:

\??\C:\Config.Msi\44843.rbf

\??\C:\Config.Msi\44844.rbf

\??\c:\mytmp\mfe3DCA.tmp\cleanup.exe

\??\c:\mytmp\mfe3DCA.tmp

\??\C:\Windows\system32\spool\PRTPROCS\x64\1_HPZPPWN7.DLL

\??\c:\Config.Msi\3948f2a5.rbf

\??\c:\mytmp\VMwareDnD\316875c5\

 

 

 

Resolution

Reboot your computer first and try again. If it still generates the Check message then:

  1. Edit the registry value and copy and paste the info into notepad and save it just in case.
  2. Delete the info in that registry key
  3. Run Crystal Reports 2011 Support Pack 1 installer again.

Keywords

INS00289, Crystal reports 2011 , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

Product

SAP Crystal Reports 2011, feature pack 03