1621205 - “Crystal Xcelsius is unable to load this file. This file may be corrupt or have features that cannot be supported by this version of Crystal Xcelsius” error in Xcelsius.

SAP Knowledge Base Article - Public

1621205 - “Crystal Xcelsius is unable to load this file. This file may be corrupt or have features that cannot be supported by this version of Crystal Xcelsius” error in Xcelsius.

Symptom

Following error message is displayed when tried to open Live Office based dashboards in Xcelsius: "Crystal Xcelsius is unable to load this file. This file may be corrupt or have features that cannot be supported by this version of Crystal Xcelsius".

Environment

  • Xcelsius 2008 Service Pack 1 Fix Pack 1.1
  • Microsoft Office 2007

Reproducing the Issue

      1. Launch Xcelsius.
      2. Open live office based dashboard.
      3. Notice that following error message is displayed:
          “Crystal Xcelsius is unable to load this file. This file may be corrupt or have features that cannot be supported by this version of Crystal Xcelsius”.

Cause

Microsoft Office File Validation Add in 14.0.5130.5003 (KB2501584) is installed on the machine.

Resolution

Uninstall Microsoft Office File Validation Add in 14.0.5130.5003 (KB2501584).

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008