SAP Knowledge Base Article - Public

1616592 - PDF export is blank in Xcelsius 2008

Symptom

  • A blank page is shown in an Xcelsius 2008 dashboard's PDF export

Environment

  • Adobe Reader 9.x
  • Xcelsius 2008

Reproducing the Issue

  1. Create an Xcelsius dashboard
  2. Go to File->Export->PDF
  3. Save the file and open it

Cause

The PDF version parameter has been set to Acrobat 6.0 (PDF 1.5) in the Export dialogue, but the Reader version installed is 9.x

Resolution

  1. Go to File->Export->PDF
  2. Under "Save as Type", select Acrobat 9.0 (PDF 1.8)
  3. Save the file

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008