SAP Knowledge Base Article - Public

1615451 - Cannot install Xcelsius 2008 SP4, C:\Program Files (x86)\Business Objects\Xcelsius\assets\components\en is in use, contact your system administrator

Symptom

  • When running Xcelsius 2008 SP4 installer, install stops with message that C:\Program Files (x86)\Business Objects\Xcelsius\assets\components\en cannot be accessed, please contact your system administrator.
  • C:\Program Files (x86)\Business Objects\Xcelsius\assets\components\en exists, and cannot be deleted.

Reproducing the Issue

Run Xcelsius 2008 SP4 setup.exe while Xcelsius.exe is still in memory.

Cause

Although deleted off of the system, Xcelsius.exe is still running in memory, and has a file lock on C:\Program Files (x86)\Business Objects\Xcelsius\assets\components\en

Resolution

End task Xcelsius.exe in Task Manager before running installer.

Keywords

xcelsius 2008 installer , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008