SAP Knowledge Base Article - Public

1607362 - Error: 'The exception unknown software exception (0xc000000d) occurred in the application at location 0x78138aa0' received from Crystal Reports when pressing the 'Delete' key on the keyboard

Symptom

  • Crystal reports stops responding
  • 'Error: 'the exception unknown software exception (0xc000000d) occurred in the application at location 0x78138aa0'

Environment

  • Crystal Reports (CR) 2008
  • Universe Designer XI 3.1

Reproducing the Issue

  1. Create a blank report
  2. Select Universe Connection
  3. Select a universe
  4. In the query panel, select the empty results area with left mouse button
  5. Press the 'Delete' key on the keyboard

Cause

The issue has been identified and tracked under bug ID ADAPT01556556

Resolution

This bug has been fixed in service pack (SP) 5 for CR 2008

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

Crystal Reports 2008 V1