SAP Knowledge Base Article - Public

1603398 - How to perform a trace in Crystal Reports using crlogger? [Video]


  • How to perform a trace in Crystal Reports?
  • How to trace what's happening when refreshing a report in Crystal Reports?
  • How to use crlogger to generate a log when using Crystal Reports?


  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016


  • To perform a trace in Crystal Reports using crlogger:
    1. Download the crlogger utility:
      • For Crystal Reports 2011, 2013 and 2016, the crlogger.dll file is already installed by default, therefore, go to step 2 directly.

      • For Crystal Reports 2008, you will first need to download the crlogger utility, and copy it in the right folder:   
        1. Download the utility crlogger.dll, available in the Atachments section below. ( ) 
        2. Extract the file crlogger.dll to the following location depending on if you are using a 64bit or 32bit version of MS Windows:
          For 64bit: C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86   
          For 32bit: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86
    1. Add the following User Environment Variables to your local system:
      • LOGGING_DIR = c:\logging
        NOTE: You can add the above variables to the System Environment, but it may require a re-boot to take affect.
    2. Open Crystal Reports, and it will then start tracing.
    3. Once you finish reproducing the issue, the log file will be located in the directory you defined in the Environment Variable: LOGGING_DIR, which is: c:\logging, in the example provided.
      Important Note:
      Once the trace is no longer required, disable the trace, otherwise it can impact the report performance due to the overhead of tracing each actions.

      To disable generating a trace with crlogger, perform one of the following:
      - Remove the environment variables created in step 2; or
      - To temporarily disable logging using crlogger, rename the crlogger.dll to  
  • Below is a video demonstrating how to setup crlogger to perform a trace in Crystal Reports.

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Crsytal Reports 2008, database logging, crlogger trace tracing 2011 CR2011 CR2008 designer , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , How To


Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016