1601607 - How to Assign a Service Agent to an Organizational Unit?

SAP Knowledge Base Article - Public

1601607 - How to Assign a Service Agent to an Organizational Unit?

Symptom

How to assign a Service Agent to an Organizational Unit?

Resolution

There are two ways that you can able to assign a service agent to an Org unit. They are as follows,

Business Partner Data / Supplier Base work center:

  1. Go to Business Partner Data or Supplier Base work center.
  2. Select Service Agents view.
  3. Search and highlight the service agent.
  4. Select Edit button and choose General option.
  5. Under Organizational Management section, you can able to assign the organizational Unit and Job ID.

Organizational Management:

  1. Go to Organizational Management work center.
  2. Select Edit Org Structures under Common Tasks.
  3. Highlight the Org unit (in which you want to assign the service agent).
  4. Go to Employees tab.
  5. Select Add button.
  6. Select the employee in the employee ID field and input the Job ID.
  7. Select Save button.
  8. Select Check button and choose Check Selected Structure and dependent Org units.
  9. Select Activate button and choose Activate Selected Structure and dependent Org units.

Keywords

KBA , SRD-MD-BP , Business Partner , How To

Product

SAP Business ByDesign all versions