SAP Knowledge Base Article - Public

1594132 - Cannot Create New Goods and Service Receipt Against a Purchase Order for Contract Item

Symptom

You are creating a new purchase order based on the contract and you sent the purchase order to the supplier. You would like to do a goods receipt for the delivery against the purchase order but the button New Goods and Service Receipt is grayed out in the purchase order screen.

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center.
  2. Select the task New Purchase Order under the Common Tasks.
  3. Select Add Row button.
  4. Select the Contract ID/Item ID under Material Item Details field.
  5. Fill the mandatory details.
  6. Select Order to send the purchase order document to the supplier.

You received a delivery against this purchase order and you would like to do goods and service receipt for these ordered items.

  1. Go to the Purchase Requests and Orders work center.
  2. Go to the Purchase Orders view.
  3. Select the relevant purchase order.
  4. In the purchase order screen the button New Goods and Services Receipt is grayed out.

Cause

In the contract, you do not expect Goods and Services Receipt and hence the button is grayed out. Because in the purchase order, the system will consider a follow-up delivery flag from the contract. The Goods and Service Acknowledgment can be created only if the flag is set in the purchase order. If the flag is not set in purchase order, it is not possible to create a Goods Receipt for this Order.

Resolution

If you are expecting the goods and service receipts acknowledgement against the purchasing order, you have to select the checkbox Goods and Services Receipt Expected in the contract.

  1. Go to the Sourcing and Contracting work center.
  2. Go to the Contracts view.
  3. Select the relevant Contract and select Edit.
  4. Go to the Items tab.
  5. Go to the Basic Data tab and select the checkbox Goods and Services Receipt Expected.
  6. Select Save.

Keywords

KBA , gsr button is grayed out , AP-PCP , Purchasing Contract Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802