SAP Knowledge Base Article - Public

1593460 - Error: 'Error in File <FILE NAME.rpt>: Unable to open OLAP cube', when attempting to view a report created in Crystal Reports, in SAP BI LaunchPad

Symptom

  • Unable to view OLAP report.
  • In Crystal Reports designer, can successfully view the OLAP report.
  • When attempting to view a report based off an OLAP connection in SAP BI LaunchPad, it fails with the error:
          
      'Error in File <FILE NAME.rpt>: Unable to open OLAP cube'

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
          
  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
          
  • Redhat all versions
  • Suse all versions

Reproducing the Issue

  1. In Crystal Reports, create a report using an OLAP connection to SAP BW or an Essbase Cube.
  2. Save the report to SAP BusinessObjects BI Server installed on a Linux or Unix platform.
  3. In a browser, logon to SAP BI LaunchPad, and when attempting to view the report, it fails with the error:
        
    'Error in File <FILE NAME.rpt>: Unable to open OLAP cube'

Cause

  • This error occurs because the SAP BusinessObjects BI Server is installed on a Unix, or Linux server, and Crystal Reports OLAP connection are not supported on a Linux, AIX and Solaris server.
              
  • Crystal Reports OLAP connections are only supported on MS Windows server.

Keywords

OLAP GRID CUBE BW Essbase , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016