1589960 - Purchase Order Output History tab Shows Error Status: Mail delivery failed

SAP Knowledge Base Article - Public

1589960 - Purchase Order Output History tab Shows Error Status: Mail delivery failed

Symptom

You created the purchase order and sent to supplier. But when you look at the output history tab system shows the status as Error.

  • An output error occurred:
  • Mail delivery failed: returning message to sender. 
  • Open the task and view the details for more information about the error.

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Common Tasks view and select New Purchase Order
  3. Fill the mandatory details and you send it to Supplier
  4. Now Edit the Purchase Order and select Output History tab
  5. System shows the Status as Error

Cause

You maintained the incorrect e-mail address in the Supplier Master Data.

Resolution

You have to maintain a correct e-mail address in the Supplier Master Data:

  1. Go to the Supplier Base work center
  2. Go to the Suppliers view
  3. Select the relevant Supplier and select Edit button
  4. Go to the General tab and enter correct e-mail address under Main Communication field
  5. Select Save

Keywords

KBA , output history error , po mail not sent , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1711