1589568 - The Default Bill-to Party is Not the One Expected in a Sales Order

SAP Knowledge Base Article - Public

1589568 - The Default Bill-to Party is Not the One Expected in a Sales Order

Symptom

The default Bill-to party is not the one expected in a Sales Order.

The account is flagged as Bill-to party even though the sales order is not picking it as Bill-to.

Reproducing the Issue

Follow the steps below to reproduce the issue:

  1. Go to the Sales Orders work center.
  2. Select the New Sales Order under Common Tasks.
  3. Enter XYZ in the Account field (XYZ represents the ID of the customer account).
  4. The Bill-to party determined is not the account.

Follow the steps below to check the settings in account:

  1. Go to the Account Management work center.
  2. Select the Accounts view.
  3. Show All Accounts and Find XYZ (XYZ represents the ID of the customer account).
  4. Edit the account and select Communications tab.
  5. Select the Addresses subtab.
  6. The account address is flagged as Bill-to.

Cause

This is the expected system behavior.

The determination of account as bill-to party depends upon the settings in the Business Configuration work center.

Resolution

If you want Account as bill-to party then you need to deactivate the Business partner relationship of Account under the activity Involved Parties for Sales Orders in Business Configuration work center.

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the project and choose Open Activity List button.
  4. Select the Fine-Tune.
  5. Search and open the activity Involved Parties for Sales Orders.
  6. Select party role Bill-to.
  7. Select Maintain Determination button.
  8. Deactivate the first line for Bill-to i.e. Business partner relationship of Account (uncheck the active mode).
  9. Select Ok button.
  10. Select Save & Close button.

Disadvantage of the deactivation: the value help of the role does not take the label into account. This behavior would be corrected in one of the future release.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711