1583119 - Visual Studio 2010 crashes when trying to preview a report or when trying to open the page setup dialog

SAP Knowledge Base Article - Public

1583119 - Visual Studio 2010 crashes when trying to preview a report or when trying to open the page setup dialog

Symptom

  • Opening the Page Setup dialog for Crystal Reports in the .NET IDE
  • Attempting to preview a Crystal Report
  • Debug error on VS2010 crash:

In devenv__PID__4692__Date__03_09_2011__Time_01_45_30PM__958__Second_Chance_Exception_C0000374.dmp the assembly instruction at ntdll!RtlReportCriticalFailure+57 in C:\Windows\System32\ntdll.dll from Microsoft Corporation has caused an unknown exception (0xc0000374) on thread 0

  • Full diagnostic error attached as a screen shot

Environment

  • VS2010
  • CRVS2010
  • Windows 7 Professional - 32 bit

Reproducing the Issue

  1. Create new blank web application or site
  2. Create new Crystal report
  3. In the VS2010 report designer IDE, attempt to open Page Setup dialog
  4. Attempt to view the report

Cause

  • Incorrect printer drivers installed
  • Windows 7 computers must have printer drivers designed for Windows 7 installed

Resolution

  • Install correct printer drivers

Keywords

CR2010 2010 CR4VS2010 CR4VS VS2010 NET2010 crystal reports for visual studio 2010 fault , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , How To

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio

Attachments

Forum screenshot.JPG