1578658 - BI 4.0 - Dashboard Design - Temporary License Key is not working. Error: "The keycode you entered is not valid. Please try again. INS00140"

SAP Knowledge Base Article - Public

1578658 - BI 4.0 - Dashboard Design - Temporary License Key is not working. Error: "The keycode you entered is not valid. Please try again. INS00140"

Symptom

  • License Key does not work.
  • Getting an error message during the installing process: "The keycode you entered is not valid. Please try again. INS00140"

Environment

  • SAP BO BI 4.0 Platform
  • Dashboard Design

Reproducing the Issue

  1. Install Dashboard Design
  2. Enter a valid License keycode

Cause

  • Error is caused by program iskeycodevalid.exe in mcsvr80.dll

Resolution

  1. Search the machine for all local instances of "Cryptocme2.dll" (to see what other software may be using it)

dll.jpg

  1. Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
  2. Reboot machine
  3. Log on as Admin account
  4. Run the installation again

-> the installation will pass the keycode check

  1. Rename cryptocme2.old files back to cryptocme2.dll

*caveat* you may find that Adobe Acrobat Reader no longer works.

See Also

  • This issue can also happen when Restrictions have been applied to Windows UAC (User Access Control), limiting permissions to HKLM Registry. To avoid this: when performing an installation of Dashboard Design, make sure to right-click on the setup.exe, and select "Run as Administrator" before launching the routine.
  • This problem can also happen if the O/S was previously used for an earlier BI 4.0 installation or BETA build (since removed / uninstalled) but leaving inconsistencies in the Registry.

Some related defects in this area have been solved in SP01 for BI 4.0:

  • ADAPT01491541 - Loading wrong version cryptographic libraries
  • ADAPT01520943 - Dashboard Design application prompts for License key after launch

Keywords

AURORA_4.0_SP01 ; Xcelsius ; , KBA , BI-RA-XL , Dashboards and Presentation Design , Bug Filed

Product

SAP BusinessObjects Xcelsius Enterprise 2008