1572481 - Error 'Account Information Not Recognized: The user account has been disabled. (FWB 00012)' occurs while clicking logon button for times in InfoView.

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1572481 - Error 'Account Information Not Recognized: The user account has been disabled. (FWB 00012)' occurs while clicking logon button for times in InfoView.

Symptom

Error 'Account Information Not Recognized: The user account has been disabled. (FWB 00012)' occurs while clicking logon button for times in InfoView.

Environment

  • Windows Server 2003
  • BusinessObjects Enterprise (BOE) XI 3.1 SP3 FP3.4
  • BusinessObjects Enterprise (BOE) XI 3.1 SP3 FP3.5
  • Java InfoView / .NET InfoView

Reproducing the Issue

  1. Create one new user "user1" in Central Management Console(CMC) and check "User must change password at next logon" by default.
  2. Open InfoView, input "user1" and click [Log On] button for mutli times very quickly.
  3. Error 'Account Information Not Recognized: The user account has been disabled. (FWB 00012)' appears on page and password change page doesn't appear.
  4. In CMC, check "user1" has been disabled.
  5. Enable "user1" and check it can login InfoView again.

This problem may not be reproduced every time which may depend on logon request interval or timing.

Resolution

  • Do not click logon button more than once.
  • Once a user is disabled, enable the user again manually in CMC with an administrator account.

See Also

1514181 - User account will be set to disabled after session time-out in password change page of InfoView

1320856 - <InfoView> If user closes "Change Password" window without changing password, the user account becomes disabled

Keywords

InfoView, user, account, logon, login, disable, enable, FWB 00012 , KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008