SAP Knowledge Base Article - Public

1572480 - File Open dialog box appears when exporting the dashboard to Business Objects Enterprise.

Symptom

File Open dialog box appears when exporting the dashboard to Business Objects Enterprise (BOE).

Environment

  • Business Objects Enterprise 3.1 Service Pack 2 Fix Pack 2.8
  • Business Objects Enterprise Client Tools Fix Pack 2.8
  • Xcelsius 2008 Service Pack 3
  • Windows XP Service Pack 2
  • Microsoft Office 2003

Reproducing the Issue

  1. Install Xcelsius 2008 Service Pack 3.
  2. Install Business Objects Enterprise (BOE) 3.1 client tools.
  3. Apply Business Objects Enterprise (BOE) 3.1 client tools Fix Pack 2.8.
  4. Launch Xcelsius, Open the dashboard and click on File -> Export -> SAP BusinessObjects Platform menu.
  5. Notice that the File Open dialog box appears instead of Log On to BusinessObjects Enterprise.

Cause

Xcelsius 2008 has not been completely installed

Resolution

Repair the Xcelsius installation.

Steps to repair Xcelsius installation:

1. Go to Add or Remove Programs under Control Panel.
2. Select Xcelsius 2008 and click on Change.
3. Notice that the following window is displayed:

1.JPG

4. Select Repair and click on Next.
5. Notice that the following window is displayed:

2.JPG

6. Click on Next to start Xcelsius repair.
7. Finally click on Finish to complete Xcelsius repair.

3.JPG

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008