1571037 - When trying to view report saved in Excel Data only format from Infoview then the following error message is received "View [1].xls cannot be accessed. The file may be corrupted, located on a server that is not responding, or read-only."

SAP Knowledge Base Article - Public

1571037 - When trying to view report saved in Excel Data only format from Infoview then the following error message is received "View [1].xls cannot be accessed. The file may be corrupted, located on a server that is not responding, or read-only."

Symptom

When trying to view report saved in Excel Data only format from Infoview then the following error message is received "View [1].xls cannot be accessed. The file may be corrupted, located on a server that is not responding, or read-only." When trying to open the same report from CMC, the report opens without any issues.

Environment

BusinessObjects Enterprise XI 3.0
Tomcat
Windows Server 2003

Reproducing the Issue

1. Login to Infoview.
2. Open a successful instance which was scheduled in Excel Data only format.
3. Receive the error "View [1].xls cannot be accessed. The file may be corrupted, located on a server that is not responding, or read-only."
 

Resolution

 

1. Stop Apache Tomcat in Central Configuration Management.
2. Navigate to the BusinessObjects install directory.
3. Navigate to Tomcat55 > webapps.
4. Take a backup of AnalyticalReporting, InfoViewAPP, InfoViewAppActions and PlatformServices and delete these folders.
5. Now, Navigate to Tomcat55 > work > Catalina > localhost.
6. Take a backup of this folder and delete the contents of this folder.
7. Now start the Apache Tomcat in Central Configuration Management.
8. Try to login to Infoview and view the report saved in Excel Data only format.

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

Product

SAP Crystal Reports XI