1570004 - Missing data when running a Crystal Reports in a VS .NET application on Citrix

SAP Knowledge Base Article - Public

1570004 - Missing data when running a Crystal Reports in a VS .NET application on Citrix

Symptom

  • Some users always get correct data in the Crystal Reports Viewer for VS .NET
  • Some users are always missing data in the viewer
  • Some users are missing data sometimes in the viewer
  • Report exported to PDF, MS Word, Excel contains all of the data

Environment

  • Citrix Server
  • VS .NET
  • Crystal Reports 2008

Cause

  • The missing fields were close to the margins of the report
  • Different users use different printers
  • Each printer may have different margins defined
  • A field falling outside of the set margin does not get displayed

Resolution

  • Ensure that the report fields fall within the printer margins
  • Export the report to PDF and print from there

Keywords

empty lost terminal server null blank field , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , How To

Product

Crystal Reports 2008 V1