While trying to reverse a released bank statement or a released payment, the error message Payment Manually Cleared on Account of Company XXX (Company_Name) and Partner XXX (Partner_Name) is shown.
Reproducing the Issue
- Go to the Liquidity Management work centre.
- Go to the Bank Statements View.
- Find the bank statement you want to reverse and highlight the row.
- Press the Actions button and select the option Reverse. Alternatively View the Bank Statement and press the Reverse button.
- Input the posting date for the cancel bank statement.
- Press the OK button
The error message: Payment Manually Cleared on Account of Company XXX (Company_Name) and Partner XXX (Partner_Name) is shown and the reversal of the bank statement cannot be completed.
One or several payments items included in the bank statement you want to reverse are cleared manually.
From the error message and the bank statement details identify the business partner(s) (customer(s) or supplier(s) for which payment items have already been cleared.
Check the Account Monitor of the concerned business partner(s) for the related payment(s). Those payments should be with the status Cleared in the account monitor.
- Go to the Receivables/Payables work centre.
- Go to the Customers/Suppliers view.
- Go to the Customers Accounts/Suppliers Accounts sub-view.
- Select the concerned Customer(s)/Supplier(s) and click the View button.
- Check the status on the related payments.
To be able to reverse the bank statement those payments needs to be open therefore the clearing has to be reset.
- From the account Monitor press the Clearing ID link of the concerned payment.
- Press the View All button.
- Press the reset Clearing Button
- Input a cancelation date and press the OK button.
Repeat the actions above for all payment already cleared included in the bank statement you want to reverse.
Once the clearing of all the concerned payments is reset the bank statement can be reversed.
The system reverses clearings automatically if they have been done either manually by Payment Clearing or when the clearing was done automatically as well.
Manual clearings, repostings or splits done on the account monitor have to be reversed manually via the reset clearing options.
KBA , SRD-FIN-CLM , Cash and Liquity Managment , How To