1544085 - Error: "login error. [CrystalEnterprise.Smtp]: [SMTP Server does not support [login} authentication protocol. Return Code: [SMTEP 530 - Authentication required.].]

SAP Knowledge Base Article - Public

1544085 - Error: "login error. [CrystalEnterprise.Smtp]: [SMTP Server does not support [login} authentication protocol. Return Code: [SMTEP 530 - Authentication required.].]

Symptom

While schedule a Crystal Report to e-mail destination, error appears "login error. [CrystalEnterprise.Smtp]: [SMTP Server does not support [login} authentication protocol. Return Code: [SMTEP 530 - Authentication required.].]

Reproducing the Issue

  1. Login to Central Management Console (CMC) or Infoview as Enterprise Administrator
  2. Select Crystal Report & schedule it to e-mail destination 
  3. Report fail with error "login error. [CrystalEnterprise.Smtp]: [SMTP Server does not support [login} authentication protocol. Return Code: [SMTEP 530 - Authentication required.].]

Cause

Under the Destination e-mail setting of Crystal Report Job Server e-mail address is a user name & not the complete e-mail address.

Resolution

  1. Login to CMC as Enterprise administrator.
  2. Open the properties of Crystal Report Job Server.
  3. Open the destination settings.
  4. Under SMTP settings, change the 'To' user name to complete e-mail address of the recipient.
  5. Reschedule the Crystal Report to e-mail destination

Keywords

SMTP 530 - Authentication Required, login error, crystal report schedule fail , KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

Product

Crystal Reports 2008 V0