SAP Knowledge Base Article - Public

1537321 - Excel crash when inserting a comment, if the spreadsheet was exported to MS Excel from Crystal Reports

Symptom

  • MS Excel crash when adding a comment to a cell.
  • When inserting a comment in an Excel file that was exported from Crystal Reports designer, excel crash.

Environment

  • Crystal Reports XI R2
  • Crystal Reports 2008

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Add an OLE object in Page Header or Report Header.
  3. Export the report to Microsoft Excel from Crystal Reports.
  4. In MS Excel, open the exported document, and right click on any cell, choose insert comment.
         
    MS Excel will then be terminated unexpectedly.

Cause

  • The issue has been identified as bug with product and logged under ADAPT01203086.
  • The issue only occurs when an OLE Object is added to the report.

Resolution

  • The issue has been resolved in the following product update, and above:
    • Crystal Reports 2008 - Service Pack 2

Keywords

Excel, Excel terminates, Exporting issue, Exporting to Excel. , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

Crystal Reports 2008 V1