SAP Knowledge Base Article - Public

1536917 - How to change crystalreports.com account ownership

Symptom

What to do if account owner left the company and account's owner e-mail address is not valid anymore?

Resolution

The request to change the ownership should be send to  SAP_ondemandsupport_crdcom@sap.com

Please include the following information:

Current Owner User ID (e-mail address)

Current Account ID (Login to crystalreports.com, go to Settings, Account tab) 

New User ID (e-mail address)

New Owner Full Name

Reason for Ownership transfer.

If current Owner's e-mail address still valid. 

 

Keywords

KBA , BI-OD-CR , CrystalReports.com , How To

Product

SAP Crystal Reports XI R2