SAP Knowledge Base Article - Public

1536653 - Crystal Reports 2008 installation freezes at the 'Determining your disk space requirements' screen

Symptom

  • When installing Crystal Reports 2008, the installer hangs at the ‘Determining your disk space requirements. Please wait..’ screen
  • Crystal Reports installation freezes intermittently at the ’Determining your disk space requirements. Please wait..’ screen

Environment

Crystal Reports 2008 (All Patch Levels)

Reproducing the Issue

  1. Start Crystal Reports 2008 installation
  2. Select ‘typical’ or ‘Custom’ installation
  3. The installation does not move ahead of the 'Determining your disk space requirements. Please wait..' screen

Resolution

  1. Start Crystal Reports 2008 installation
  2. Select ‘Custom’ installation
  3. Add the ‘French’ language along with ‘English’ at the ‘Language Selection’ Screen
  4. Select other required options
  5. Now, the Crystal Reports 2008 installation will be successful
  6.  

Keywords

Determining your disk space requirements, Crystal Reports installation , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011