SAP Knowledge Base Article - Public

1532517 - Crystal Report summary info is not saved into the exported file

Symptom

The Summary Info (Metadata) of a Crystal Report does not get saved into the exported file formats like .pdf, .xls, .doc, etc.

Environment

Crystal Reports XI R2

Crystal Reports 2008

Reproducing the Issue

  1. Create a sample Crystal Report and save it
  2. Click on File -> Summary Info
  3. In the Document Properties window type in all the details and click OK
  4. Export the Crystal Report to word, pdf or excel format
  5. Right Click the exported file and observe that everything except ‘Title’ is missing

Cause

  • For a Crystal Report the Summary Info is for the report design and not the content of the report, whereas, for a pdf or a word or an excel file the summary info is for the content 

Resolution

  1. This is ‘By Design’. Crystal Reports cannot export the summary info to any format
  2. It becomes a copyright issue if Crystal Reports could save the summary info into exported file as we are aware that a text file could be used as a data source to create a Crystal Report

Keywords

Crystal Reports Summary Info, export to pdf, word, excel , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2