SAP Knowledge Base Article - Public

1532489 - Crystal Reports with Chinese Characters are displayed as boxes when exported to pdf

Symptom

When a Crystal Report with Chinese characters is exported to pdf, the pdf file displays the Chinese characters as boxes

Environment

Crystal Reports XI R2

Crystal Reports 2008

Reproducing the Issue

  1.   Create a Crystal report with some Chinese data.
  2.   Set one of the below mentioned fonts and export to PDF format

            DFBiaoKaiShu1B
            DFBiaoSong1B
            DFFangSong1B
            DFFangSong1B-GB
            DFGirl1B
            DFGuYinMedium1B
            DFHei1B-GB
            DFHeiBold1B
            DFHeiMedium1B
            DFHeiUBold1B
            DFKaiShu1B-GB
            DFKaiShuMedium1B
            DFKanTingLiu1B
            DFLiFancySong1B
            DFLiHeiBold1B
            DFLiHeiLight1B
            DFLiHeiMedium1B
            DFLiKaiShu1B
            DFLiKingHei1B
            DFLiShu1B
            DFLiSongBold1B
            DFLiSongLight1B
            DFLiSongLight1B-GB
            DFLiSongMedium1B
            DFLiYuanBold1B
            DFLiYuanXBold1B
            DFMingBold1B
            DFMingLight1B
            DFMingMedium1B
            DFMingUBold1B
            DFPOP1B
            DFSong1B-GB
            DFSongXBold1B-GB
            DFWeiBei1B-GB
            DFXingShuMedium1B
            DFYuanBold1B
            DFYuanLight1B
            DFZongYiBold1B
            DFZongYiBold1B-GB

Cause

It has been observed that these fonts do not work with Crystal Reports correctly while exporting to PDF

Resolution

Use other supported fonts for Unicode and Chinese characters like 'Arial Unicode MS' or 'Minglu'

Keywords

Chinese characters, boxes, export to pdf , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2