SAP Knowledge Base Article - Public

1521101 - When opening Crystal Reports, it displays the Start Page then crash

Symptom

  • Crystal Reports crash.
  • No error message displays.
  • When opening Crystal Reports, it open for few seconds, then disappears with no error message. 
  • Double-clicking on a report file, open the report successfully in Crystal Reports.

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Open Crystal Reports.
  2. It open for few seconds displaying the Start Page, and quit unexpectedly with no error message.

Cause

  • When opening Crystal Reports, it open the Start Page window.
  • The Start Page window open a web page with dynamic link to Crystal Reports content.
  • This process uses the .Net framework, and if the .Net framework is not installed correctly on the local computer, or if it is of the incorrect version,  it causes Crystal Reports to quit unexpectedly.

Resolution

  • Install or re-install Microsoft .Net Framework 2.0
  • Once the .Net Framework 2.0 is installed successfully, you will then be able to open Crystal Reports.

Keywords

Crystal Reports, crash, CR, Crystal Reports 2008 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016