1516982 - Missing SAP menu in Crystal Reports

SAP Knowledge Base Article - Public

1516982 - Missing SAP menu in Crystal Reports

Symptom

  • SAP menu missing in Crystal Reports
  • The SAP menu was available before in Crystal Reports
  • After applying Fix Packs to the BusinessObjects Client tools, and the SAP Integration Kits, the SAP menu in Crystal Reports is missing

Environment

  • Crystal Reports 2008
  • SAP Integration Kit
  • BusinessObjects Enterprise XI 3.1 Client Tools

Reproducing the Issue

  1. Install the following products:
    • BusinessObjects Enterprise XI 3.1 Client Tools
    • Crystal Reports 2008 v1
    • SAP Integration Kit for BusinessObjects XI 3.1
    • SAP GUI
  2. Open Crystal Reports 2008, and notice the SAP menu is available
  3. Install Fix Pack 2.9 for the following products:
    • BusinessObjects Enterprise XI 3.1 Client Tools
    • SAP Integration Kit for BusinessObjects XI 3.1
  4. Install Service Pack 3 for Crystal Reports 2008
  5. Open Crystal Reports 2008, and notice the SAP menu is missing

Cause

  • Crystal Reports 2008 is at Service Pack 3, and the other SAP Business Objects products are at Fix Pack 2.9
  • SAP Business Objects products are not at the same update level and caused a conflict.

Resolution

  • SAP Business Objects products needs to be at the same update level.
  • To resolve the issue, either:
    • Apply Service Pack 3 to all the other SAP Business Objects products, or
    • Apply Fix Pack 2.9 to Crystal Reports 2008
      1. Uninstall Service Pack 3 for Crystal Reports 2008
      2. Install Fix Pack 2.9 for Crystal Reports 2008

Keywords

Crystal Reports, CR, SAP menu, SAP Integration Kit, SAP menu missing , KBA , BI-BIP-IK , Integration; Integration kits for SAP, Baan, PeopleSoft, Sie , Problem

Product

Crystal Reports 2008 V1