1514532 - Text truncated and overlapped when exporting a report to PDF from Crystal Reports

SAP Knowledge Base Article - Public

1514532 - Text truncated and overlapped when exporting a report to PDF from Crystal Reports

Symptom

  • Text truncated and merged with unrelated information.
  • Report created in Crystal Reports, and exported to PDF format truncates text and merged it with other information.

Environment

  • Crystal Reports XI R2
  • Crystal Reports 2008

Reproducing the Issue

  1. In Crystal Reports, create a new report with multiple details sections.
  2. Format the sections to overlay each other by checking the section option: “Underlay Following Sections”
  3. Insert a database field, or a text object in the Details a section
  4. Insert a database field, or a text object in the Details b section
  5. Ensure the objects in details a and details b, are aligned to the left using a guideline.
  6. When previewing the report you will see the object are overlay.
  7. Export the report to PDF format
  8. When viewing the exported document in Adobe Acrobat Reader, notice the objects are not overlay, but they are combined.

To better illustrate the issue. Let use an example. If we have a report that have two (2) details section, and if we insert the following text in the details:

-          Details a:  From January

-          Details b:                                      To March

End we underlay Details a with Details b

And the Details a object and Details b object are aligned to the left,

The output, when we preview the report will look like:

-          Details: From January    To March

If we export the report to PDF format, the output will look like:

-          Details: From JanuTo March

As you can see, the object will not underlay each other, but the space before the text: “To March” is removed, and we expect to see both text like in Crystal Reports,  but instead, it look like the space is removed and the text is combined with the Details a.

Cause

  • The issue has been identified and logged under Problem Report ID ADAPT01372378

Resolution

  • The issue has been resolved in the following product updates and above
        
    • Crystal Reports XI R2
      • Fix Pack 6.4
          
    • Crystal Reports 2008
      • Service Pack 3 and above
             
  • To workaround the issue, you can ensure the objects are not aligned, and the issue will not occurs.

Keywords

Crystal Reports, CR, Export, PDF, Text alignment, overlap, truncate , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2