SAP Knowledge Base Article - Public

1512419 - Customer Invoice is not Posting Because of Business Task Management (BTM) Task 'Referenced item of Sales Order XYZ not found'

Symptom

A customer invoice is not posting because of Business Task Management (BTM) task 'Referenced item of Sales Order XX not found'.

Reproducing the Issue

1. Go to the Sales Order work center.

2. Go to the Sales Order view.

3. Show All Orders.

4. Select your sales order XYZ.

You find that the sales order is having the status Completed.

1. Go to the General Ledger work center.

2. Go to the Closing Cockpit view.

3. Go to the Source Documents subview.

4. Show Not Posted Source Documents.

5. Select the source document of your customer invoice.

6. Select the View Business Transaction button.

You see the task 'Referenced item of Sales Order XX not found'.

Cause

Your sales order is not posted successfully in accounting. One more BTM task exists for your sales order. You can see the task by doing the below steps :

1. Go to the General Ledger work center.

2. Go to the Closing Cockpit view.

3. Go to the Source Documents subview.

4. Show Not Posted Source Documents.

5. Select the source document of your sales order.

6. Select the View Business Transaction button.

You see the other BTM task there. For example the task can be 'Period XXX in fiscal year YYYY is closed for closing step Operational postings'.

Resolution

You need to resolve the BTM tasks first. Once this is done, you need to repost the source document of your sales order. After that repost the source document of your customer invoice.
Your customer invoice will be posted successfully in accounting.

Steps to repost the source document are below:

1. Go to the General Ledger work center.

2. Go to the Closing Cockpit view.

3. Go to the Source Documents subview.

4. Show Not Posted Source Documents.

5. Select the source document of your customer invoice.

6. Select the button Action -> View Business Transaction button.

7. Select the Post button.

This will post your source document successfully in accounting.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP Business ByDesign all versions