SAP Knowledge Base Article - Public

1509125 - Unable to view Data Preview of BEx query within Xcelsius

Symptom

An Xcelsius dashboard contains an SAP NetWeaver BW Connection which loads into the data manager without any issues.  Within the connection properties under the 'Data Preview' tab, clicking 'preview data' will return the following error:

"Xcelsius cannot connect to BI query because of the IO connection fault, please make sure your request url is valid and the connection is good."

Environment

  • Xcelsius 2008 Service Pack 3
  • SAP BW 7.01 SP6
  • SAP GUI 7.1
  • Flash Player version - 10.1.82.76

Reproducing the Issue

  1. Open an existing dashboard with an SAP Netweaver BW connection
  2. Go to the data manager
  3. Go to the Data Preview tab
  4. Click on the the preview data button

Cause

After the connection was configured in the Xcelsius dashboard, changes to the underlying servers have been performed which resulted in a different connection endpoint than before.

Resolution

In the same dashboard, delete the existing connections and add them again.  Re-mapping the connections will ensure that Xcelsius' connection to the BICS web service is current.

Keywords

preview data; BEx query; can't preview; BICS; SAP BW connection , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008