1496619 - Event Viewer warning; A Crystal Reports job was delayed x seconds waiting for a free license

SAP Knowledge Base Article - Public

1496619 - Event Viewer warning; A Crystal Reports job was delayed x seconds waiting for a free license

Symptom

  • Using VS .NET and Crystal Reports or InProc RAS SDK
  • Running a number of reports in a web application
  • Event Viewer exhibits warnings regarding delayed jobs:

A Crystal Reports job was delayed 2 second waiting for a free license to become available.
More licenses can be purchased direct from Crystal Decisions or through the Crystal Decisions Online Store.

  • Why are these warnings present in the Event Viewer?

Cause

  • The report engine is configured with a 3 Concurrent Processor License (CPL)
  • If 3 reports are being processed by the report engine and a 4th report is submitted, it is queued up resulting in the Even Log warnings

Resolution

  • This is only a warning.
  • Ensure that the engine is not being requested to handle a greater load than it was designed for.
  • For heavier loads consider web farms (use sticky sessions) or more scalable products such as the Crystal Reports Server or Business Objects Enterprise.
  • Note that persistent heavy loads will cause the server to slow down and eventually cause errors:

A Crystal Reports job failed because a free license could not be obtained in the time allocated.
More licenses can be purchased direct from Crystal Decisions or through the Crystal Decisions Online Store.

 

Keywords

CR CRVS garden , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , How To

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2