1491438 - When exporting a report from Infoview, the default file name is: 'CrystalReportViewer'

SAP Knowledge Base Article - Public

1491438 - When exporting a report from Infoview, the default file name is: 'CrystalReportViewer'

Symptom

  • Exporting a report generates the file: CrystalReportViewer.pdf
  • When exporting a Crystal Reports from Infoview, the default file name is "CrystalReportViewer" and not the actual report name.
  • When exporting a report from Crystal Reports, the default file name is the report name.
  • How to change the default file name to the report name when exporting a report from InfoView?

Environment

  • BusinessObjects Enterprise XI 3.0
  • BusinessObjects Enterprise XI 3.1

Reproducing the Issue

  1. In Crystal Report, create a report and save it to BusinessObjects Enterprise.
  2. Log in to Infoview, and view the report.
  3. Export the report by clicking on the Export button in the toolbar.
  4. In the Export dialogue window, select the file format: PDF, and click on the button OK
  5. In the File Download window, click on the Save button
  6. In the Save As window, notice the default file name shown is: CrystalReportViewer.pdf

 Note: You can change the file name at this point, but how to set the default file name to be the report name?

Cause

  • This is the normal behavior when exporting a report from InfoView.
  • An Enhancement Request has been logged under ID ADAPT01550068

Resolution

  • There is unfortunately no option to change the default file name when exporting a report from InfoView
  • The suggestion is to manually type the desired file name when exporting the report from InfoView.

Keywords

Crystal Reports, CR, CrystalReportViewer, Export, PDF, Infoview. , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Product Enhancement

Product

Crystal Reports 2008 V1