SAP Knowledge Base Article - Public

1478469 - Errors when using a BO XI R3 universe with Crystal Reports R2.

Symptom

Error: Service CDZHome not found on server (servername).
WebintelligenceProcessingServer

Unknown Database Connector Error
Details: Service CDZHome not found on server (servername).
WebintelligenceProcessingServer

Error 'Service CDZHome not found on server'

Reproducing the Issue

  1. Open Crystal Reports Developer 11.5.826.
  2. Open Database Expert.
  3. Click on Create New Connection.
  4. Create new standard report based on any universe.
  5. Get error 'Service CDZHome not found on server'.

Cause

A universe in BO XI 3.0 cannot be used as a data source in a Crystal XI R2 SP2 report. The crystal client must be 2008 to use a XI 3.0 universe as a data source.

Use Crystal Reports 2008 since Crystal Reports R2 is not compatible with BO Release 3.0/3.1 when using Universe.

Resolution

In order to connect CR to BO Enterprise we need both products to be at the same Release Level.

The link below is to download CR 2008.

http://resources.businessobjects.com/support/additional_downloads/service_packs/crystal_reports_en.asp#CR2008.

Keywords

Service, CDZHome not found , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI R2