SAP Knowledge Base Article - Public

1462110 - The Crystal Report Designer XI R2 crashes abruptly and gives error: ‘The request could not be submitted for background processing’.

Symptom

  • The Crystal Report Designer crashes abruptly.Report aborts abruptly in Crystal Report Designer.
  • When the report is run, it accesses the database and disappears when the records are coming up in the report.
  • Gives an error: ‘The request could not be submitted for background processing’ when the report is tested in Business Objects.

Environment

  • Crystal Reports XI R2 SP2 FP2.5
  • Business Objects Enterprise XI R2 SP2 FP2.5

Reproducing the Issue

  1. Open a report in Crystal Report designer.
  2. Run the report to access the database and retrieve the records.

Cause

  • The section having the maximum data creates a problem.
  • The section having groups is problematic.
  • The group footer section having formula and running total fields is causing problem.

Resolution

  1. Insert a new section below the corrupt section.
  2. Drag and drop all the objects from the corrupt section to this new section.                                                      
  3. Suppress or delete the corrupt section.

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI