SAP Knowledge Base Article - Public

1458142 - Error: 'crw32.exe Unable to find entry point' when launching Crystal Reports.

Symptom

  • Cannot launch Crystal Reports
  • Error: 'crw32.exe Unable to find entry point. Unable to find entry point of the procedure in the dynamic link library'

Environment

  • Windows XP Professional Service Pack 3 (SP)
  • Business Objects Client XI 3.1 SP2
  • Crystal Reports (CR) 2008 V1 SP2

Reproducing the Issue

Start Crystal Reports

Cause

Conflict between dll files.

Resolution

  1. Log into the system as Administrator
  2. Stop any application that is running
  3. Uninstall SP2 of Crystal Reports
  4. Uninstall Crystal Reports 2008 V1
  5. Install Crystal Reports 2008 V1
  6. Install SP2 of Crystal Reports

Keywords

cannot run, cannot open, cannot use , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1