SAP Knowledge Base Article - Public

1432355 - Error Message:" The action CONFIRM_PAYMENT is not possible. Refresh the screen and try again. If the problem persists, report an incident."

Symptom

When you try to release a Payment Allocation, the error  The action CONFIRM_PAYMENT is not possible. Refresh the screen and try again. If the problem persists, report an incident. is shown and the release of the Payment Allocation can not occur. allocation.

Reproducing the Issue

  1. Go to the Payment Management work centre.
  2. Go to the Payment Allocations view.
  3. Select the Payment Allocation and press the Edit button.
  4. Press the Release button.
  5. The error message The action CONFIRM_PAYMENT is not possible. Refresh the screen and try again. If the problem persists, report an incident is shown and the release of the payment allocation can not happen.

Cause

Some of the Payment Orders assigned to the payment allocation and which should be confirmed by the release of the payment allocation are not set to "In Transfer" in the Payment Monitor.

Resolution

You have to set the Payments Orders in transfer in the payment monitor.

  1. Go the the payment Management work centre.
  2. Go to the Payment Monitor view.
  3. Select from the Show filter 'Payments Ready for Transfer'.
  4. select the payment order to be set In Transfer.
  5. Press the Actions for Bank Transactions button select the value set as manually created.
  6. Go to the Payment Allocation view.
  7. Select the concerned Payment Allocation and press the Edit button.
  8. Press the Release button.

 

Keywords

KBA , AP-PRO , Project Processing , How To

Product

SAP Business ByDesign all versions