1431064 - How to take a HttpWatch trace in IE and Chrome

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1431064 - How to take a HttpWatch trace in IE and Chrome


Occasionally SAP Support requests a HTTP trace for further analysis of reported problems. This document describes the necessary steps to create such a HTTP trace. HttpWatch integrates with Internet Explorer and Google Chrome browsers to show you exactly what HTTP traffic is triggered when you access a web page. If you access a site that uses secure HTTPS connections, HttpWatch automatically displays the decrypted form of the network traffic.


Download the free version of 'HttpWatch Basic Edition' from this internet site : http://www.httpwatch.com/download/ and install it on your system.

1. Logon to the system in IE.

  • After logining into the system, press right click. You can see the option - HttpWatch Basic


  • The HttpWatch plug-in can be displayed in the lower part of the browser window.


  • Open the ByDesign/C4C system's workcenter/view where you are facing the issue and then press 'Record' on the HTTPWatch screen and follow your steps to reproduce the issue. 
  • Press 'Stop' once the issue is reproduced completely.
  • Click on 'Save' to save the trace file. The extension of the file is hwl.
  • Convert the .hwl file to .zip and Attach the file to the incident and send it back to SAP Support.

 2. Logon to the system in Chrome.

  • Click on the Customize button  and  then More Tools -> Developer Tools.  


  • After launching developer Tool, click on Network tab.  
  • Click on Record Network log button .


  • Status changes to red as shown below.


  • Then execute the transaction or work center where there is performance issue.
  • Stop recording trace immediately once screen transaction is executed.

      HTTP3 .PNG

  •  Click on 'Save' by right clicking on trace and select Save as HAR with content.


  • Attach the file to the incident and send it back to SAP Support.


KBA , trace , SRD-HR-TLM , Time and Labour Management , How To


SAP Business ByDesign all versions ; SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions